Policies

Frequently Asked Questions

Cancellation Policy: 

At Enhance Aesthetics, each appointment time is reserved exclusively for you. To honor the time, preparation, and care that go into every service, we kindly ask for 48 hours’ notice for any cancellations or rescheduling.

Deposits:

  • A 50% deposit is required at the time of online booking and is applied toward your service total.

  • Deposits are non-refundable and secure your appointment time.

  • Appointments canceled or rescheduled within 48 hours of the scheduled time will result in the forfeiture of the deposit.

  • No-shows will be charged for the remaining balance of the service, resulting in 100% of the service cost.

Late Arrivals:

  • If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled.

  • If there is not enough time to complete the service, the appointment will be considered a late cancellation and the deposit will be forfeited.

We understand that life happens and truly appreciate your respect for these policies. These guidelines allow us to provide intentional, uninterrupted care and maintain availability for all clients.

Children and guests at your appointment 

We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a service as well:

For the safety and enjoyment of you, your child, and other clients in the building, we ask that you do not bring your child or that they be accompanied by another adult while you receive your service. We are unable to supervise your little ones as the priority is to complete your service. 

Product return and exchange policy 

There are no returns, exchanges, or refunds for products purchased in office or online from Enhance Aesthetics. 

In the event of a proven reaction (established clients only), please email hello@skinwithemma.com within 5 business days of purchase to discuss options with Emma.

Returns of any of the brands Enhance Aesthetics carries, but was purchased through separate online website links fall under the return policies of those websites as they are separate entities from Enhance Aesthetics. Those websites should be contacted in the case of receiving a damaged product or returns. 

Credit card authorization and keeping cards on file

All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled.  

Failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented and payment is collected. 

Shipping Policy

Shipping orders may take 3-5 business days to fulfill your order. Please note that does not include the shipping time.

Which facial or treatment should I book? 

If you're a first-time client looking for a facial you are recommended to book the New Client Consult + Custom Facial. If you're on the fence of booking this, book a consultation so we can decide on what is best for your skin and overall goals. If you are a returning client and not sure what to book next, feel free to contact Emma via email or phone and she will be happy to guide you in the right direction. 

Can I get my brows and facial done at the same time? 

Yes! Who doesn't love fresh brows and skin? Since it is important to avoid water after a tint or lamination, we will do the facial prior to your brows. Just make sure you book both services for your appointment time. It doesn't matter which one is first on the booking schedule. 

It is not a guarantee that we can add on your brows if it wasn't scheduled for your facial appointment.

Can I get a facial after recently receiving Botox or filler? 

It is advised to wait at least 2 weeks for any facial treatments after receiving Botox or filler to avoid manipulations or shifting of the Botox or filler beneath the skin. If you're doing both in the same day, get your facial prior to any injectables.

Can I shop in-person for products? 

Yes, you can purchase products during your appointment and pick up orders may be placed online through our booking site. You may also reach out to schedule a pick-up time to receive your products. Please note that we are unable to leave the treatment room to give products or supervise pick up area while another appointment is in session. 

If you are not sure what you need and are not an existing client, you will need to book a consultation so that we can designate time to talk with you about your skin and select the perfect curated products for you. 

Why can't I get a chemical peel on my first visit as a new client? 

Emma truly cares about the health of your skin and achieving the best results possible. Before receiving any chemical peels, it is mandatory that all clients be on a routine of approved products. If the skin is not prepped properly prior to the peel, it is more likely for irritation to occur and for you to not get the most out of the peel. We want to ensure you get the best results from the treatments you're investing in. 

Can I receive services if I am pregnant or breastfeeding?

All facials can be customized to be pregnancy and breastfeeding safe. Chemical peels, brow laminations, and lash lifts are generally not recommended during pregnancy so please reach out to your provider for clearance if looking to get those type of services.

Do you offer payment plans?

Yes, we offer flexible payment plans through AfterPay. This can be chosen at the time of booking an appointment.