Policies
Frequently Asked Questions
This policy applies to all clients, regardless of booking method (online, text, phone, or in-person).
At Enhance Aesthetics, each appointment time is reserved exclusively for you. To honor the time, preparation, and care that go into every service, we kindly ask for 24 hours' notice for any cancellations or rescheduling.
Deposits
• A 25% deposit is required at the time of booking and is applied toward your service total.
• Deposits are non-refundable and secure your appointment time.
• Deposits are transferable one time per appointment to a new appointment date/time if the appointment is canceled or rescheduled with more than 24 hours' notice.
• Appointments canceled or rescheduled with less than 24 hours' notice will result in forfeiture of the deposit.
• No-shows will forfeit the deposit and may be required to pay a higher deposit for future bookings.
• Deposits may be paid online, by cash, or by card in person.
Multiple Reschedules / Cancellations
We understand that life happens. If a client cancels or reschedules multiple times, we may require a higher deposit or may need to limit future bookings to protect appointment availability.
Late Arrivals
We kindly ask that you arrive on time so we can provide your full service experience.
• If you arrive 10 minutes or more late, we may need to shorten your service or reschedule to keep our schedule running smoothly.
• If your late arrival doesn't allow enough time to complete your full service, the appointment will be considered a late cancellation and the deposit will be forfeited.
Inclement Weather
• If weather conditions are unsafe (such as heavy snow, icy roads, or severe storms), Enhance Aesthetics reserves the right to reschedule appointments for the safety of clients and staff.
• The decision to reschedule due to weather will be made by Enhance Aesthetics based on safety.
• Clients will be notified as soon as possible if appointments need to be rescheduled due to weatheer.
• If you're unable to safely travel due to weather conditions, please contact us as soon as possible and we'll work with you to reschedule. We understand weather can be unpredictable and will not count weather-related rescheduling against you.
Gift Certificate Policy
• Gift certificates may be purchased online through the Enhance Aesthetics shop at www.skinwithemma.com, or in person at the studio, and are redeemable for any service or product.
• Gift certificates expire 12 months from the date of purchase.
• Gift certificates are non-refundable.
• If the gift certificate covers less than the full service amount, the remaining balance is due at the time of service.
• Appointments booked using a gift certificate may be rescheduled one time, subject to availability.
• If an appointment booked using a gift certificate is canceled with less than 24 hours' notice or is a no-show, the gift certificate value will be forfeited.
Children and guests at your appointment
We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a service as well:
For the safety and enjoyment of you, your child, and other clients in the building, we ask that you do not bring your child or that they be accompanied by another adult while you receive your service. We are unable to supervise your little ones as the priority is to complete your service.
Product return and exchange policy
There are no returns, exchanges, or refunds for products purchased in office or online from Enhance Aesthetics.
In the event of a proven reaction (established clients only), please email hello@skinwithemma.com within 5 business days of purchase to discuss options with Emma.
Returns of any of the brands Enhance Aesthetics carries, but was purchased through separate online website links fall under the return policies of those websites as they are separate entities from Enhance Aesthetics. Those websites should be contacted in the case of receiving a damaged product or returns.
Credit card authorization and keeping cards on file
All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled.
Failure to have an active card on file may result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented.
Shipping Policy
Shipping orders may take 3-5 business days to fulfill your order. Please note that does not include the shipping time.
Which facial or treatment should I book?
Facials at Enhance Aesthetics are time-based and fully customized. Each treatment includes skin analysis, double cleansing, exfoliation, extractions when needed, a customized mask, finishing products, and massage tailored to your needs.
The main difference between facials is the amount of time in the treatment room, which allows for deeper work, more advanced treatments, and extended massage.
If you're a first-time client, please book a New Client Facial at the time length that feels right for you. This allows extra time for consultation, skin analysis, and creating a personalized treatment plan.
If you're unsure which facial to choose, you can simply select the amount of time you'd like to spend in the treatment room — your facial will always be customized to support your skin and goals.
If you're a returning client and unsure what to book next, you're always welcome to reach out. I’m happy to guide you based on your skin’s current needs and what we’re working toward together.
Can I get my brows and facial done at the same time?
Yes! Who doesn't love fresh brows and skin? Since it is important to avoid water after a tint or lamination, we will do the facial prior to your brows. Just make sure you book both services for your appointment time. It doesn't matter which one is first on the booking schedule.
It is not a guarantee that we can add on your brows if it wasn't scheduled for your facial appointment.
Can I get a facial after recently receiving Botox or filler?
It is advised to wait at least 2 weeks for any facial treatments after receiving Botox or filler to avoid manipulations or shifting of the Botox or filler beneath the skin. If you're doing both in the same day, get your facial prior to any injectables.
Can I shop in-person for products?
Yes, you can purchase products during your appointment and pick up orders may be placed online through our booking site. You may also reach out to schedule a pick-up time to receive your products. Please note that we are unable to leave the treatment room to give products or supervise pick up area while another appointment is in session.
If you are not sure what you need and are not an existing client, you will need to book a consultation so that we can designate time to talk with you about your skin and select the perfect curated products for you.
Why can't I get a chemical peel on my first visit as a new client?
Emma truly cares about the health of your skin and achieving the best results possible. Before receiving any chemical peels, it is mandatory that all clients be on a routine of approved products. If the skin is not prepped properly prior to the peel, it is more likely for irritation to occur and for you to not get the most out of the peel. We want to ensure you get the best results from the treatments you're investing in.
Can I receive services if I am pregnant or breastfeeding?
All facials can be customized to be pregnancy and breastfeeding safe. Chemical peels and brow laminations are generally not recommended during pregnancy so please reach out to your provider for clearance if looking to get those type of services.
Do you offer payment plans?
Yes, we offer flexible payment plans through AfterPay. This can be chosen at the time of booking an appointment.